Shipping & Delivery

Yes. We offer FREE Domestic Express Shipping on all orders over $99.

For orders under $98.95:

• Standard shipping: $9.95
• Express shipping: $12.95

We ship with Australia Post and deliver Australia wide.

Yes. Always.

All orders are packed in plain packaging with no product details on the outside.

To ensure your privacy and discretion, our name appears as "Orz" on your credit card statement for all purchases including PayPal.

Within Australia

• Standard shipping: around 2 to 6 business days
  
• Express shipping: around 1 to 3 business days

International orders

• AusPost Standard: around 6 to 27 business days

These timeframes are estimates from Australia Post and can change from time to time.

Some orders may take longer if:

• The item is made to order or personalised
• There are public holidays or long weekends
• The address is remote or rural
• The item is large or oversized

All orders are carefully packed and shipped from Melbourne, Australia

We use AusPost, deliver to:

• Home/Business addresses
• PO Boxes
• Parcel Lockers
• Parcel Collect locations

All parcels are tracked and shipped discreetly for peace of mind.

We usually pack and send your order within 1 to 2 business days after you place it.

If your order is placed after 3pm on Friday, it will be dispatched on Monday, as Australia Post does not operate on weekends.

If there is any issue, like an address problem or a stock check, we will contact you within 24 hours.

Yes. Every order is sent with tracking number for peace of mind.

Please contact us as soon as possible if you need to change anything on your order.

Once your order has been shipped, we cannot redirect it, so please double-check your delivery address before checkout.

Yes, we do ship outside of Australia 🌍

International flat rate shipping: AUD $24.95

All international orders are sent with tracking number.

We currently ship to:

• New Zealand
• United Kingdom
• United States
• Germany
• Finland
• Canada
• Poland
• Netherlands
• Switzerland
• France
• Ireland
• Belgium
• Italy

We are always adding new international shipping locations. If your country is not listed, please contact us and we will try to find another delivery option for you.

Important note:

• Delivery times may be delayed due to customs clearance
  
• Customs authorities may inspect, release, delay, or deny entry of parcels
  
• You must follow the laws and rules of the destination country
  
• Any import duties or taxes are the buyer’s responsibility
  
• We cannot offer refunds or credits for items seized by customs that are not returned to us

Please consult your local customs and post office services for more information.

Possibly.

Note: All taxes and duties are included for USA orders only

For international orders:

• Customs fees, taxes, or duties are set by your country
• These costs are the buyer’s responsibility
• Customs may open and inspect parcels

We cannot control customs delays or inspections.

If your parcel is not collected in time and gets returned to us, we can resend it once you cover the re-shipping cost.

Refunds are not available for uncollected orders.

We’re always happy to help 💌

Email us at master@ozgaga.com.au or reach out through our Contact page.