This page (together with our Privacy Policy, Terms & Conditions, Return & Exchange Policy) tells you information about us. Please read these terms carefully and make sure that you understand them, before ordering any products from our site.

Please find answers to several Shipping FAQs below. If you have any questions, comments or wishes regarding our products, please feel free to reach out to us at Master@ozgaga.com.au or use our Contact page. We welcome your questions and feedbacks, as your input and questions give us the opportunity to grow and improve our service even more.

Fast, Tracked & Discreet Shipping Information

• Your privacy is extremely important to us and our discreet packaging enables you to shop with OZGAGA in complete confidence.
• All orders are packaged and wrapped so nobody knows what's inside.
• To ensure your privacy and discretion, our name appears as "Orz" on your credit card statement for all purchases including PayPal.
• To avoid uncomfortable situations: "yeah I remember when my postman tried very hard not to look me in the eyes when he handed me my packages with the description 'ball gag' and 'giant dick' 
  
• We provide absolute discreet and respectful delivery on all our orders to safeguard your privacy.

Free Express Shipping on all orders over $89 Australia wide! 

• All orders are carefully checked and packed and shipped from Melbourne!
• Enjoy FREE Domestic Express Shipping for all orders over $89
• A flat rate of $9.95 applies for Domestic Express Shipping for orders under $89
• All deliveries are made by registered courier contain a tracking number for peace of mind
• You can expect to receive your items within 7-10 working days*
• *Exceptions:
  • Personalised leather embossing or made to order items
  • Long weekends and public holidays
  • Remote locations and rural addresses may take longer
• We use AusPost, deliver to PO boxes, locked bags, parcel lockers or parcel collect locations. 
• If a receiver is not home to sign for a parcel, it will either be delivered to a nearby location for collection or made available for a free redelivery

Shipping Time Frame

• We aim to process and dispatch your order within 2-3 working days.
• However, if there are any issues with your order we will contact you within 48 hours (eg. personalised leather embossing or made to order items).
• You can expect to receive your items within 7-14 working days
• Actual shipping times may vary, as we use different carriers depending on location, value, and size of the order.
• We are not responsible for any delay due to unpredictable factors, such as delivery carriers, customer's shipping address errors, holiday related delays or any other unforeseen factors.
• Please check your delivery address has been entered correctly before finalising your order as we're unable to redirect orders once they are on their way to you. 
• All deliveries are made by registered courier contain a tracking number for peace of mind. 
• If your trackable order has not been received within 7 business days please contact us at Master@ozgaga.com.au or use our Contact page and we will endeavour to track it down. 
• In these cases, please wait patiently and we thank you for your understanding
• Rest assured that you will receive the items that you've ordered.

“Do you offer international shipping (outside Australia)?”

We now offer standard International shipping with tracking via Australia Post to the following countries:

• New Zealand (NZ)
• United Kingdom (UK)
• United States (USA)
• Germany (DEU)

We are constantly expanding our international shipping locations. If we are unable to ship to your country, please reach out to us and we will try to find an alternative delivery option for you.

International Delivery Outside of Australia

• If you love our products and are in a different country, please contact us, and we can arrange a delivery option for you

• Shipping cost will be calculated separately. Please enter the shipping amount in the "Quantity" field according to the shipping quote we provided.

• We are not responsible for any delay caused by customs clearance of the package.

• Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

• You are required to comply with all applicable laws and regulations of the country for which the goods are destined.

• You will be responsible for payment of any such import duties and taxes.

• Please be aware that we will not issue refunds/credits for seized items that are not returned to us.

• Please consult your local customs and post office services for more information.

• All orders are shipped using a trackable service.

• Important note: International deliveries may be subject to opening and inspection by customs authorities, we CANNOT prevent that. Additional information added by the courier is beyond our control

Updated: 03/01/2023